Shipping & Delivery
Where do you ship (domestically and internationally)?
We currently ship to all 50 U.S. states (including Alaska and Hawaii). We’re working on adding Canada and other international markets in the future—sign up for updates in our newsletter.
How much is shipping, and do you offer expedited options?
Standard shipping is a flat $9.95 (5–7 business days after your mirror ships). Need it faster? Select 2-day expedited shipping at checkout for $14.95.
How can I track my order once it’s shipped?
As soon as your mirror leaves our warehouse, we’ll send you an email with a tracking number. You can also view real-time status anytime in your Renzo account under “My Orders.”
What happens if my package is lost or damaged in transit?
No worries—we’ve got you covered. If your package goes missing or arrives damaged, email us at support@renzobabygear.com or visit renzobaby.com/support, and we’ll take care of you.
Product Details & Installation
What are the mirror’s dimensions, weight, and available frame colors?
Our Baby Car Mirror measures approximately 11.4" × 7.2" x 2.2" and weighs just 1.1 lbs.—light enough to avoid adding bulk. It’s offered in three beautiful matte finishes: Almond Cream, Blush Pink, and Midnight Black.
What materials is the Baby Car Mirror made from?
We pair a shatter-resistant acrylic lens with a premium ABS-plastic frame and industrial-grade straps for lasting durability.
How do I install the mirror—step by step?
- Position the mirror behind your baby’s car-seat headrest.
- Wrap and secure the strap around the headrest.
- Clip the buckles.
- Tilt the mirror to your ideal viewing angle.
Is the mirror compatible with all vehicles?
Yes—Renzo’s universal strap-and-clip system adapts to virtually any adjustable headrest, giving you a snug, wobble-free fit in nearly every vehicle.
Safety & Use
Is the mirror shatter-resistant?
Yes—Renzo’s premium acrylic lens is shatter-resistant, so you can drive with confidence.
How secure is it in a collision or sudden stop?
Our industrial-grade straps and clip locks undergo rigorous stress testing to ensure a snug, wobble-free fit—even during sudden stops or impacts.
Any tips for positioning to maximize visibility and safety?
Position the mirror at the center of your baby’s headrest and tilt it so you can see their full seat without glare. Always pull the straps tight before each drive and give the mirror a quick shake test—if it moves, re-tighten and adjust.
Warranty & Registration
What warranty comes with my Baby Car Mirror?
Every Renzo mirror includes a 1-year limited warranty against manufacturing defects in materials and workmanship.
How can I extend my warranty to two years?
Simply register your mirror within 30 days of receiving it! Head to renzobaby.com/register, enter your order number and purchase date, and we’ll automatically add a complimentary second year—no extra cost.
What does the extended warranty cover?
Whether you’re under the standard 1-year term or the registered 2-year term, we’ll replace any mirror frame cracks, strap failures, or other defects in materials or workmanship.
How do I submit a warranty claim?
If you discover an issue, email support@renzobabygear.com with a photo of the defect and your order details. We’ll review it and get back to you quickly.
Returns & Exchanges
What is your return and exchange policy once products ship?
You have 30 days from delivery to return your mirror for a full refund, no questions asked. Just make sure it’s unused and in its original packaging.
How do I request a return, exchange, or refund?
Email support@renzobabygear.com with your order number and a brief reason for return. We’ll send you a pre-paid return label for defective items or walk you through the simple return steps for all other requests.
Are return-shipping costs covered by Renzo?
Defective or damaged items: We cover all return shipping.
General returns/exchanges: You may choose to use our discounted pre-paid label (cost deducted from your refund) or ship it yourself.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund to your original payment method within 5–7 business days and email you a confirmation.
Care & Maintenance
How should I clean and care for my mirror frame and acrylic?
Wipe the acrylic lens and frame with a soft, lint-free cloth dampened with mild soap and water. Gently buff dry with a clean microfiber cloth—no harsh chemicals or abrasive pads needed.
Any do’s & don’ts to ensure longevity?
Do:
- Tighten straps before each drive to prevent wobble.
- Store the mirror in its box or a soft pouch when not in use to protect the lens.
Don’t:
- Use ammonia-, alcohol-, or solvent-based cleaners on the acrylic.
- Abrade the surface with rough cloths or paper towels.
- Leave the mirror exposed to direct sunlight for extended periods.
Support & Contact
How can I reach customer support?
Our friendly team is here to help! Email us anytime at hello@renzobabygear.com.
Do you offer a live chat or phone support option?
Not at this time—email is the best way to reach us. It helps us keep our responses thorough and personal.
I still have questions—what should I do?
If you can’t find an answer above, drop us an email at support@renzobabygear.com. We typically reply quickly and love helping parents thrive!